Luisa Martín Properties

At first, they are very nice and helpful. However, when it comes time to check out and get your deposit back, problems begin. If you rent with this agency, make sure to: - Not hand over the keys until they confirm in writing that the apartment is in good condition - Not rely on verbal assurances that they have checked the apartment and that everything is fine - Not rely on their proposal that they make the cleaning themselves or that the owner will send the cleaners - they will then tell you that the apartment was dirty. In our case, they represented the owners, who did not check the apartment for more than three weeks (despite the agreement stating that this should be done much sooner) after we checked out. After that, they came up with an unreasonable list of so-called “deficiencies.” They never provided any invoices or proof of expenses incurred to fix these “deficiencies” and simply withheld 50% of the deposit, then stopped answering our calls. Also, if you rent in Las Adelfas, make sure the exact condition of the apartment is clearly stated in the contract. The location is great, but the complex is old, and they may try to charge you from the deposit for issues that are simply part of the building’s condition, such as poorly functioning ventilation and other similar problems. P.S. This was my initial review when we first rented and had not yet checked out. Unfortunately, things later changed for the worse: Luisa and Jose Antonio are great professionals, with in-depth knowledge of the market and always ready to help. Highly recommend.