Donpiso - Getxo Eibar Ermua

We regret that you have this perception of what happened. However, we must state that your review contains assertions that do not correspond to the facts. At no time was the transaction conditioned on the terms you describe, nor did our actions deviate from the principles of transparency and professionalism that govern our work. For several months, at your request, the owner agreed to wait until you had the necessary funds to formalize the preliminary sales agreement. During this time, the property remained reserved and was not marketed to other potential buyers, precisely to respect the planned progress of the transaction. Furthermore, during the process, you decided to go directly to the owner's home without the involvement or knowledge of the real estate agency, violating the established procedure. This action caused significant distress to the seller, who immediately conveyed her complaint to us and asked you to leave the property. Our role as intermediaries is to safeguard the interests of both parties and ensure that the process unfolds with transparency, respect, and security for all involved. We understand that a transaction that ultimately fails can be frustrating. However, we cannot condone the personal attacks you directed at a member of our team, nor the statements you made about our actions, as they do not reflect the actual events. We remain at your disposal to clarify any questions you may have.

Thank you so much for sharing your experience!