Costa Activa

Liučija Vrubliauskaitė

Google·hace 6 días

An extremely disappointing and uncomfortable experience. I gave Eva, who showed us the apartment, a €20 tip. Shortly after she left, we noticed the temperature inside was around 28°C and the air conditioning was not cooling the apartment. When I asked for it to be fixed, I was told that was how it was, that they could not repair it, and that we could cancel and find somewhere else but would lose our money. Eva then requested an additional cash payment to move us to another apartment. Being asked for more money instead of having the problem resolved made me feel pressured and unsupported. We stayed despite the discomfort, so discovering a negative review about us afterwards was particularly upsetting. I hope the owners investigate how Eva handles complaints and requests cash payments for alternative accommodation. Based on my experience, I would strongly advise looking elsewhere.

Costa ActivaRespuesta de la agencia

Estimada huésped y señor Kamram, Lamentamos que su estancia no cumpliera sus expectativas, pero los hechos que describe no se corresponden con lo ocurrido. El aire acondicionado debía ser revisado, usted no estaba nunca disponible y cuando fuimos con el técnico no estaba en la vivienda y luego al salir y comprobar este funcionaba correctamente, y todas las comunicaciones de la estancia constan por escrito en la mensajería de la plataforma de reserva. Por política de empresa, nuestro equipo no acepta propinas ni solicita pagos en efectivo, y ningún cambio de alojamiento conlleva un cobro adicional. Confiamos plenamente en Eva, cuya profesionalidad avalamos. Llevamos 12 años alquilando y vendiendo propiedades, y esta reseña es una clara excepción en nuestra trayectoria. Hemos solicitado a Google su revisión por no ajustarse a los hechos. Mucha precaución antes de alquilar algo a la Señorita Liučija Vrubliauskaitė y Kamram. Se presentan como influencers y ambos son unos listillos 🙏 Costa Activa Rentals

Kamran Khan

Google·hace 6 días

Our summer stay was extremely uncomfortable because the air conditioning was not working, leaving the apartment unbearably hot. The hosts acknowledged the problem but said they could not arrange a repair, advising us to keep the curtains closed and use a fan. We followed their advice and spent as much time outside as possible. Soap and shampoo were also missing, and the check-in instructions were unclear. Despite this, we stayed, paid in full, accepted their apology and even declined an offered partial refund, simply asking them to fix the air conditioning for future guests. They also insisted on communicating outside Airbnb. We were therefore shocked to later discover a negative review about us, which we believe misrepresents our conduct. We have retained messages supporting our account and are raising the matter with Airbnb. Based on our experience, we would not stay here again or recommend this accommodation. On top they tried to give us a bad review on Airbnb which we are taking legally and another host highlight that to us as we never check and have never had a single bad review and never even gave them a bad one

Costa ActivaRespuesta de la agencia

Estimada huésped y señor Kamram, Lamentamos que su estancia no cumpliera sus expectativas, pero los hechos que describe no se corresponden con lo ocurrido. El aire acondicionado debía ser revisado, usted no estaba nunca disponible y cuando fuimos con el técnico no estaba en la vivienda y luego al salir y comprobar este funcionaba correctamente, y todas las comunicaciones de la estancia constan por escrito en la mensajería de la plataforma de reserva. Por política de empresa, nuestro equipo no acepta propinas ni solicita pagos en efectivo, y ningún cambio de alojamiento conlleva un cobro adicional. Confiamos plenamente en Eva, cuya profesionalidad avalamos. Llevamos 12 años alquilando y vendiendo propiedades, y esta reseña es una clara excepción en nuestra trayectoria. Hemos solicitado a Google su revisión por no ajustarse a los hechos. Mucha precaución antes de alquilar algo a la Señorita Liučija Vrubliauskaitė y Kamram. Se presentan como influencers y ambos son unos listillos 🙏 Costa Activa Rentals

Lidia cañadas díaz

Google·hace 27 días

Recibí un trato excelente, son todo unos profesionales en lo suyo, me asesoraron perfectamente en base a lo que buscaba. Muy contenta con la atención recibida

Costa ActivaRespuesta de la agencia

¡Muchas gracias por tus palabras! Nos hace especialmente felices que valores el trato y el asesoramiento recibidos: escuchar de verdad lo que busca cada cliente es la base de nuestro trabajo. Esperamos que disfrutes de tu nuevo apartamento. ¡Un placer haberte ayudado! Costa Activa Team

Darío Llinares

Google·hace 29 días

Una experiencia de 10. Muy atentos y nos ayudaron en todo momento con cualquier gestion. En nuestro caso eramos 2 familias y supieron cubrir todas nuestras necesidades. Recomendado 100%.

Costa ActivaRespuesta de la agencia

Gracias por confiar en Costa Activa y por compartir vuestra experiencia. Acompañar a cada cliente en todas las gestiones, de principio a fin, es lo que nos define como equipo. Nos alegra mucho haber cubierto las necesidades de ambas familias. ¡Os deseamos lo mejor en esta nueva etapa! Costa Activa Team

happenentrappen

Google·hace 29 días

An exceptional experience – Sebastián truly goes above and beyond! We purchased our apartment through Sebastián, and I can honestly say that the entire experience has been nothing short of outstanding. What really sets Sebastián apart is that his service doesn’t end once the deal is done. Quite the opposite! His after-sales service is on a completely different level and truly exceeds all expectations. Sebastián continues to dedicate an incredible amount of time, attention, and personal care to making sure everything is absolutely perfect. And what makes him even more special is that he is always willing to help, even with matters that have absolutely nothing to do with the property itself. It’s rare to meet someone who is so genuinely committed to his clients, not just during the buying process, but long after the keys have been handed over. With Sebastián, you’re not simply buying a property through an estate agent. You’re building a relationship with someone who truly cares, takes responsibility, and is always there when you need him. If I could give more than five stars, I absolutely would! Thank you, Sebastián, for your exceptional dedication, professionalism, and personal attention. I couldn’t recommend you more highly!

Costa ActivaRespuesta de la agencia

Thank you very much for such generous words and for choosing Costa Activa. Our commitment to clients doesn’t end at the signing: we want everyone to feel looked after before, during and after the purchase. Your recommendation motivates our whole team to keep raising the bar. Wishing you many happy years in your new apartment. Sebastián, Costa Activa.